Popular Questions
Find quick answers to our most common customer queries below.
Where is my order?
You can track your order at any time using our tracking page:
Simply enter your order details to see the latest delivery
What is your returns policy?
You can view our full returns and refund policy here:
All returns must be submitted within 14 days of delivery.
My product arrived damaged — what should I do?
We’re sorry to hear that.
Please visit our secure returns portal and select “Damaged item” to start the process.Follow the damaged returns steps and upload clear photos of the issue so we can resolve
What are your delivery times?
• Standard UK delivery:
Dispatched within 3–5 working days.
• Priority delivery:
Next working day delivery on orders placed before 1pm.
• International delivery:
4–8 working days depending on destination.
For full details, please visit our shipping page.
How do your subscription services work?
We offer two types of subscription boxes:
• Monthly Subscription
• Seasonal Subscription
Both are fully flexible and can be cancelled at any time from your account dashboard.
You can manage billing, update your address, skip boxes and cancel anytime by logging into your account.
Incorrect item recieved
Please visit our returns portal and select “Incorrect item received” to start your exchange.Follow the step-by-step instructions to request the correct item.
Do you offer discount codes?
We occasionally share exclusive discount codes and early access offers with our email subscribers.Sign up to our newsletter to receive 10% off your first order,and first access to new launches.
Still need help?
Drop us a message below we aim to respond within 1 working day.