How can we help?
Here at Pretty Little Home, we really hope you’re happy with your order but we understand that sometimes things don’t work out.
If all or part of your order arrives damaged, please contact us via email as soon as you can and please supply us with:
- Photos of the damage
- Your order number.
If you are happy for us to send a replacement out we will do so, or alternatively we will offer you a full refund. This must be done within 2 working days of you receiving your order.
If you would simply like to return your order for a refund, please notify us in writing by emailing us, you must do this within 14 working days of receiving your order. If you have gone over the 14 days, please still email us as we still may be able to help.
Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty.
Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.
All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged.
You can return your order to us using any tracked service, alternatively please contact our team and we can arrange for the return to be collected from your home by DPD.
- Mainland UK: £12.50
- Ireland, Scotland, Outlying UK: £15.50
- For other regions, please contact us
Please email us on firstname.lastname@example.org if you would like to arrange a furniture return. We will arrange this if the furniture is damaged or faulty, however if it is being returned for any other reason you will need to cover the returns costs.