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Returns and Refunds

How can we help?

Here at Pretty Little Home, we really hope you’re happy with your order but we understand that sometimes things don’t work out.

Damaged items

If all or part of your order arrives damaged, please contact us via email as soon as you can and please supply us with:

  • Photos of the damage
  • Your order number.

If you are happy for us to send a replacement out we will do so, or alternatively we will offer you a full refund. This must be done within 2 working days of you receiving your order.

Refunds

If you would simply like to return your order for a refund, please send your return to the following address :

Pretty Little Home

Unit 4

Blue ribbon park

The stampings

Coventry

CV6 5RE

Please be sure to add your original invoice in your order, or your order number, this is so we know who to issue the refund to upon arrival back to our warehouse.

Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty.

Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.

It is also advised you use a courier who will take good care of your goods, as if they arrive back damaged to our warehouse due to transit on return we cannot issue a refund.

Returns

All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged.

You can return your order to us using any tracked service to ensure its arrival, we are not responsible for lost parcels.

Items which arrive back damaged cannot be refunded as we cannot re sell the goods.

All returns should be made within 14 days, or contact made with our customer service team.

Furniture Returns

Please email us on hello@prettylittlehome.co.uk if you would like to arrange a furniture return. We will arrange collection for this if the furniture is damaged or faulty, however if it is being returned for any other reason you will need to cover the returns costs.

If there are any issues with your furniture you need to let us know within 24hours of receiving your goods so we can rectify this issue, and also be sure this has not been caused by misuse or damaged accidentally.

Didn’t pick my parcel up from the pick up shop or missed delivery  times?

If your parcel has been attempted delivery and it has not been accepted or left at a collection shop and not collected, the parcel can be re sent out to you at a cost of the postage fee again, however customers who require a refund and do not wish for the parcel to be sent back out, will be liable for the costs of postage for the original delivery to send this parcel to them as well as the costs to return it back to our warehouse, as we are charged by DPD to send the parcel to consigner and also to return it to warehouse if it is not collected, this cost will be deducted from the order total before refunds are issued.

Please be aware of this, as it can cost almost £12 off your order value if you refuse to collect a parcel form the shop or ignore correspondence to collect your parcel or receive delivery of the goods.

Europe

Customers which refuse to pay Duty to there local customs authority upon arrival of their parcel are subject to the costs of the outbound and the inbound costs of postage to be deducted from there order, as DPD charge us to send the parcel and also to send it back if delivery is not accepted, we are not responsible for the costs of the transit of the parcel should customers refuse delivery of them, both the postage costs to send the parcel and return the parcel will be deducted from the value of the order before the refund is processed.

Please check with your local authorities of the costs of duty fees in your country before making an order to Europe.

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