Winter Box

Subscriptions can be cancelled at any time, there is no minimum term to your subscription, you can log onto your account on our website can cancel your subscription from your account dashboard.

The boxes are non refundable and the contents cannot be changed once sent out, we will not send duplicate products.

If anything inside your box is damaged it will be replaced, just send us an email within 2 days of receiving your subscription box.

Subscriptions will arrive with DPD and you will be notified when your order is on the way, you can request it be left in a safe place or with a neighbour if you’re not going to be home.

Once a subscription payment is taken the parcel will be delivered, we cannot issue refunds on subscriptions once the payment has been received, your welcome to cancel it the following month.

All perks along with our subscription service will be removed when the subscriptions are cancelled, such as priority shipping as standard and free priority shipping over £30.

Payments are taken on the 1st of the month and the boxes will be dispatched before or on the 15th the same month, this allows us to confirm your payments have been successful and get the boxes out to you in ample time.

If your order is placed after the 1st of the month, payments will be taken the first of the following month and delivered the same month as payment was made.

We will always send the same products in each box but the colour variations may vary depending on the stock we have of each design. On occasions if stock is not available we may use a different product in a subscription box to replace the item which is currently out of stock.

Please email at hello@prettylittlehome.co.ukand we will rectify this for you immediately.

No there is no minimum payment term you can cancel at any point.

If DPD have not attempted delivery or left the parcel at a incorrect location we will take care of any postage costs.

If a Parcel has not been accepted or failed at the delivery address or not collected from a DPD pickup shop we will charge for a re delivery fee, the box is a very small profit box and we cannot cover postage costs once a delivery has already been attempted successfully.

If you live inside mainland UK, depending on what you order, your order will be delivered with DPD Evri/Amazon Gift Vouchers will be sent with Royal Mail, Furniture will arrive on pallet deliveries or Two man couriers depending on locations.

• Amazon/Evri/DPD may leave your parcel in a safe place outside your home if nobody is home to accept the delivery. If you do not wish for this to happen please be sure to update this in the tracking information and request your parcel is not left in a safe location. We do not accept responsibility for parcels left by couriers due to fraudulent claims. Please be sure to request couriers re deliver or dropped to a neighbour if you are not happy with parcels being left in a location deemed safe by the courier.
• Please be aware due to fraudulent claims, if your parcel to be left in a safe place and its not there when you arrive home after via DPD/Evri/Amazon we DO NOT accept responsibility for this or we will not send replacements or issue a refund, you are leaving them in a safe place at your own risk.
• Free shipping for orders over £100 this excludes Furniture
• All of our orders are tracked until they reach your home
• Gift vouchers will be sent free shipping with Royal Mail, this can take up to 7 days, if you need it sooner priority shipping should be selected.
• Delivery times can vary, however we aim to dispatch all orders within 5 working days from the day the order is made.
• During busy periods, such as Christmas, our delivery times may take a little longer
• You can email us for an order update at any time on hello@prettylittlehome.co.uk
• Disputes with third party payment providers for incorrect deliveries or deliveries must be raised before the 14 days claim period DPD offer in order for us to provide definitive proof the parcel has not been delivered, we cannot assist with claims and raise signature disputes with DPD after the 14day window has past.

Priority Shipping 

• Orders placed before 1PM will be dispatched the same working day for arrival the following working day.
• Orders placed after 1PM will be dispatched the following working day, this is due to our allocated time slots with DPD and being able to process pick and pack the order so 1PM is the cut off point.
• If you placed an order on Friday before 1PM, this will be delivered on the Monday, DPD may deliver this over the weekend as 90% of the time they do but its not guaranteed please bare this in mind when placing your order.
• For guaranteed Saturday delivery please use Saturday delivery as the shipping option, this option may not appear on our website depending on our fulfilment schedule and how busy we are.