Seasonal boxes payments are non-refundable once delivered to customers. Damaged items are eligible for replacements.

Seasonal boxes are delivered on :

• Spring - Feb-April
  Summer - May-July
  Autumn - August-October
  Christmas - November

Subscriptions can be managed via your account dashboard:

Log in → Account Icon → Subscriptions Tab

You can:

• Cancel
• Resume
• Pause (monthly only)
• Update billing details
• Update address

• Payments are taken on the 1st of each month via automatic direct debit (card or PayPal).
• Boxes are dispatched on or before the 15th of the same month.
• If you subscribe after the 1st, your first payment will be taken the following month.

If a payment fails, it will automatically retry.
Manual payments may be required if retries are unsuccessful.

• Payments are taken on the 1st of each month via automatic direct debit (card or PayPal).
• Boxes are dispatched on or before the 15th of the same month.
  
  If your box has not been received it will be dispatched before or on the 15th of the month.
  
  If your box was paid for after the 15th of the month your first box received will be the following months box as the cut of for the current month is the 15th.

No , there is no minimum term.
You may cancel anytime before your next billing date via your account dashbaord.

Once payment has been taken, subscription boxes are non-refundable.

If an item arrives damaged, contact us within 2 days of delivery.

Yes , you may pause your monthly subscription for one month via your account dashboard. Please log into your account and click Subscriptions.

You can track your parcel anytime using our tracking portal:

👉 Track https://www.prettylittlehome.co.uk/apps/track

You will need:

• Your order number
• The email address used at checkout

Once your order has been dispatched, tracking will become active.

Please allow several hours for tracking to update after receiving your dispatch confirmation.

We offer the following UK delivery services:

Standard Delivery – £5.95

• Delivered within 2 working days after dispatch
• Fully tracked
• Sent via Evri or DPD

Priority Delivery – £7.95

• Next working day service
• Orders placed before 1pm (Mon–Fri) are dispatched the same day
• Orders placed after 1pm are dispatched the next working day
• Fully tracked
• Sent via Evri or DPD

• UK – Free delivery on orders over £100 (excluding furniture).
• Europe – Free shipping on orders over £150.

If your order has not yet been dispatched:

• Standard UK orders are dispatched within 5 working days.
• Priority orders placed before 1pm (Mon–Fri) are dispatched the same day.
• Orders placed after 1pm are dispatched the next working day.

If your order shows as “fulfilled” but tracking hasn’t updated yet, this means your parcel has been processed and is awaiting collection. Tracking typically updates later the same day or the following morning.

During busy periods, dispatch times may be slightly extended.

Full Shipping Policy:
👉Shipping information https://www.prettylittlehome.co.uk/pages/shipping-information

UK parcels are delivered via:

• Evri
• DPD

Furniture items may be delivered via specialist courier or pallet service.

All parcels are tracked.

If a parcel is marked as delivered, we verify:

• The delivery address matches the order
• GPS tracking confirms the correct location
• Photographic proof shows delivery at the property

If any discrepancy is found, we raise a courier investigation immediately.

Once delivery has been confirmed as correctly completed (address match + GPS + photographic proof), responsibility transfers to the recipient.

As a small independent business, we are unable to refund or replace parcels reported missing after confirmed correct delivery.

This policy protects us against fraudulent claims and ensures fairness across all orders.

If no delivery instructions are provided, couriers may leave parcels in a location they deem suitable at the property.

If you prefer:

• A specific safe place
• Delivery to a neighbour
• Or no safe place delivery

Please update your preferences via the tracking link before delivery. Parcels left outside your home without instructions left to couriers are the customers responsibility.

We ship worldwide.

Dispatch Times

All international orders are dispatched the next working day after being placed.

Estimated Delivery Times

• Europe: 3–7 working days
• USA & Canada: 5–7 working days
• Rest of World: Delivery times vary depending on destination by 5-10 working days usually.

International parcels are shipped via FedEx, and may be transferred to a local courier upon arrival in your country.

Europe & USA

We ship Delivery Duty Paid (DDP) where applicable.
Orders under your country’s de minimis threshold will not incur additional duties.

Other Countries

Duties and taxes may be payable upon arrival.
You will not be charged local taxes at checkout for these destinations.

If duties are refused and a parcel is returned, return shipping costs may be deducted from your refund.

You can track your parcel anytime using our tracking portal:

👉Track https://www.prettylittlehome.co.uk/apps/track

You will need:

• Your order number
• The email address used at checkout

Once your order has been dispatched, tracking will become active.

Please allow several hours for tracking to update after receiving your dispatch confirmation. hello@prettylittlehome.co.uk if there's any problems.

All returns must be submitted via our Returns Portal:

👉Returns portal https://prettylittlehome.returnscenter.com

To start your return:

1. Enter your order number and email address.
2. Select the correct return reason (this is important to avoid delays).
3. Follow the portal instructions.

Full Returns Policy:
👉Returns policy https://www.prettylittlehome.co.uk/pages/returns-refunds

All exchanges must be submitted through our Returns Portal:

👉Exchanges https://prettylittlehome.returnscenter.com

To begin your exchange:

1. Enter your order number and email address.
2. Locate your order.
3. Select the product you wish to exchange and use our shop now feature to browse our website and pick the products you would like to exchange
4. Proceed though the checkout process
5. Exchange will be manually removed free shipping label sent back to you and the exhange sent out.
6. Additional spends will be paid for at checkout whilst any funds owed back to you will be refunded to your card or credit.

Providing accurate return information helps ensure your return is processed smoothly.

We can cancel your order only if:

• It has not entered fulfilment
• We have received and processed your cancellation request before dispatch

Please note:

Orders may be processed outside of email response hours.
Even if your order shows as “unfulfilled”, it may already be in our fulfilment queue.

Cancellation is not guaranteed unless you receive confirmation from us that the order has been successfully cancelled.

If the order has already been fulfilled or dispatched, it must be returned via the Returns Portal.

If your order has already been fulfilled or dispatched, it must be returned via our Returns Portal.

If your order has not yet been dispatched:

• Standard UK orders are dispatched within 5 working days.
• Priority orders placed before 1pm (Mon–Fri) are dispatched the same day.
• Orders placed after 1pm are dispatched the next working day.

If your order shows as “fulfilled” but tracking hasn’t updated yet, this means your parcel has been processed and is awaiting collection. Tracking typically updates later the same day or the following morning.

During busy periods, dispatch times may be slightly extended.

If your order has not entered fulfilment, we may be able to amend it.

Please contact us immediately via:

Help Centre:
👉Help https://www.prettylittlehome.co.uk/pages/help-centre

Email:
📧 hello@prettylittlehome.co.uk

We cannot guarantee amendments once fulfilment has begun.

Contact us immediately.

If fulfilment has not started, we can update your address. Hello@prettylittlehome.co.uk

If your order has already been processed or dispatched, changes may not be possible.

Discount codes are sent to newsletter subscribers. You can get 10% off your first order signing up below!

👉Sign up https://www.prettylittlehome.co.uk/pages/join-our-newsletter

Please note:

• Codes may exclude sale items, bundles, gift vouchers or new launches.
• Newsletter codes are one-time use.
• We reserve the right to amend or withdraw promotions at any time.

We accept:

• Visa
• Mastercard
• Maestro
• PayPal
• Klarna
• Clearpay
• Shop Pay Installments
• PayPal Pay in 3
• Express checkout options

All instalment options are subject to provider approval.

We offer multiple “Buy Now, Pay Later” options:

• Klarna – Pay later or split into instalments
• Clearpay – 4 interest-free payments
• Shop Pay Installments – Split payments
• PayPal Pay in 3 – Interest-free instalments

Approval decisions are made by the provider and are outside of our control.

If you return an item purchased using an instalment provider, your balance will automatically be updated once we process your return.

• Valid for 12 months
• Non-refundable
• Can be partially redeemed with remaining balance saved

For assistance, please contact us via:

Help Centre:
👉Help https://www.prettylittlehome.co.uk/pages/help-centre

Contact Page:
👉Contact https://www.prettylittlehome.co.uk/pages/contact

Email: 📧 hello@prettylittlehome.co.uk