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Preguntas populares
Encuentre respuestas rápidas a las consultas más comunes de nuestros clientes a continuación.
¿Dónde está mi pedido?
You can track your order at any time using our tracking page:
Simply enter your order details to see the latest delivery
¿Cuál es su política de devoluciones?
You can view our full returns and refund policy here:
All returns must be submitted within 14 days of delivery.
Mi producto llegó dañado, ¿qué debo hacer?
We’re sorry to hear that.
Please visit our secure returns portal and select “Damaged item” to start the process.Follow the damaged returns steps and upload clear photos of the issue so we can resolve
¿Cuales son sus tiempos de entrega?
• Standard UK delivery:
Dispatched within 3–5 working days.
• Priority delivery:
Next working day delivery on orders placed before 1pm.
• International delivery:
4–8 working days depending on destination.
For full details, please visit our shipping page.
¿Cómo funcionan sus servicios de suscripción?
We offer two types of subscription boxes:
• Monthly Subscription
• Seasonal Subscription
Both are fully flexible and can be cancelled at any time from your account dashboard.
You can manage billing, update your address, skip boxes and cancel anytime by logging into your account.
Artículo incorrecto recibido
Please visit our returns portal and select “Incorrect item received” to start your exchange.Follow the step-by-step instructions to request the correct item.
¿Ofrecen códigos de descuento?
We share exclusive discount codes and early access offers with our email subscribers.Sign up to our newsletter to receive 10% off your first order,and first access to new launches.