Your Questions Answered

FAQs

We're here to help. if you need to speak to us about an order, a product query or anything else, please get in touch

  • Klarna

    • How do returns work with Klarna?

      As soon as we have received your return, Klarna will update automatically. For both a full or partial return, Klarna will reflect this.

      For example, if you have returned the whole product you will owe Klarna £0.00 (except for postage costs). If you have returned just part of your order, Klarna will send you a new statement with the reduced balance.

    • Can I pay before the due date?

      As soon as Klarna email you once you have made your purchase you can pay. Klarna will provide you with the information you need in your email.

    • I have been accepted and paid with Klarna, what happens now?

      Klarna will send all information that you need to the email address you have given when you checkout. This includes how much you need to pay, when you need to pay it by and reminders.  It is important that you provide Klarna with your correct information so that they can send you any important information.

    • What happens if I am not accepted by Klarna on your website?

      Klarna is dependant upon various factors and it is not always universally available. There is still the option to checkout with PayPal or credit card on our website.

    • How can I increase the chance of being accepted by Klarna?

      Ensure that when you checkout you enter your correct billing address and name.

      Any spelling errors or differences could stop your payment being authorised with Klarna.

      If you have been accepted by Klarna before for previous purchases it does not mean that you will automatically be accepted again, likewise if you have been denied on a previous occasion, it does not mean that you will be denied for all future orders.

  • Purchases & Orders

    • How can I pay for my order?

      We accept all major credit and debit cards via Maestro, Visa, MasterCard, we also accept PayPal and Klarna.

      We do not accept Cheques, however if you would like to make a bank transfer then please contact us and we can provide you with the details.

    • Can I add to an existing order?

      Yes, providing the order hasn’t been dispatched.

      If you email us on orders@prettylittlehome.co.uk with your order number, we can then send you an invoice for the additional item/s.

    • Do you offer discount codes?

      Please sign up to our newsletter, you will be emailed any discount codes that we have, as and when they become available.

    • What happens if I give the incorrect delivery address?

      Please contact us straight away, if your order hasn’t left the warehouse yet then we can easily amend the order to go to the correct address.

      If the order has already left us, we cannot take responsibility for this, however we will do all that we can to help.

    • How do pre-orders work?

      Occasionally, we will add stock to the website that isn’t actually in our warehouse yet. This can be due to high demand or because we are confident with the stock quality.

      The product that is on pre-order will clearly state the expected delivery date into us. We will then dispatch it to the customer.

      If you have an item on pre-order, you will be notified by email once it is dispatched. We also advise that you order any other items separately if you require them quicker to the pre order dispatch date.

  • Returns & Exchanges

    • How do I apply for a refund or a return?

      Here at Pretty Little Home, we really hope you’re happy with your order but we understand that sometimes things don’t work out. Please visit our Refunds and Returns policy for more information.

    • How do returns work with Klarna?

      As soon as we have received your return, Klarna will update automatically. For both a full or partial return, Klarna will reflect this.

      For example, if you have returned the whole product you will owe Klarna £0.00 (except for postage costs). If you have returned just part of your order, Klarna will send you a new statement with the reduced balance.

    • What if I need to cancel my order?

      We can cancel your order providing it hasn’t already been dispatched, if you think you would like to cancel your order please email us as soon as possible on orders@prettylittlehome.co.uk.

      Please provide us with your order number and name and we will do our best to help.

      If the order has not left us we will issue you a full refund back to your original payment method.

  • Delivery Information

    • International Delivery

      We now offer delivery to all of Europe, the delivery cost will be calculated at checkout depending on the country.

      For delivery to the rest of the world please email us with your order requirements and our team will get back to you with a quotation

    • UK Non-Mainland Delivery (including Ireland)

      Please find the delivery rates for outside of the mainland UK, these will be delivered by DPD.

      • Dublin: £12.00
      • Republic Of Ireland: £12.00
      • Northern Ireland: £10.00
      • Isle Of Man: £12.00
      • Scottish Highlands: £10.50
      • Scottish Islands: £10.50
    • Furniture Delivery

      We can only offer furniture delivery to Mainland UK.

      Furniture delivery is £35.00, we will contact you once you have made your order to arrange a suitable delivery date and time.

      However if you live in Dublin, ROI, Northern Ireland, Isle of man, Scottish Highlands or Islands then please email us for a delivery quote. Delivery to these parts will be a pallet service delivery.

    • Mainland UK

      If you live inside mainland UK, depending on what you order, your order will be delivered with either DPD or Royal Mail (excluding furniture).

      • Larger orders will be sent with DPD, whilst smaller and lighter parcels are sent with Royal Mail
      • All of our orders are tracked until they reach your home
      • Delivery times can vary, however we aim to dispatch all orders within 5 working days from the day the order is made.
      • During busy periods, such as Christmas, our delivery times may take a little longer
      • You can email us for an order update at any time on hello@prettylittlehome.co.uk

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