Subscription

Frequently asked questions

• Is there a minimum payment term?

  No there is no minimum payment term you can cancel at any point.

• Can I cancel and how do I?

  Subscriptions can be cancelled at any time, there is no minimum term to your subscription, you can log onto your account on our website can cancel your subscription from your account dashboard.

• Can I return my box or exchange the contents inside?

  The boxes are non refundable and the contents cannot be changed once sent out, we will not send duplicate products.

  If anything inside your box is damaged it will be replaced, just send us an email within 2 days of receiving your subscription box.

• Payment was taken on the 1st when will I receive my box?

  Payments are taken on the 1st of the month and the boxes will be dispatched before or on the 15th the same month, this allows us to confirm your payments have been successful and get the boxes out to you in ample time.

  If your order is placed after the 1st of the month, payments will be taken the first of the following month and delivered the same month as payment was made.

• Cancelled subscriptions

  Once a subscription payment is taken the parcel will be delivered, we cannot issue refunds on subscriptions once the payment has been received, your welcome to cancel it the following month.

  All perks along with our subscription service will be removed when the subscriptions are cancelled, such as priority shipping as standard and free priority shipping over £30.

• Subscription Price Changes

  Price Changes

  If increases or decreases are made to the price of a subscription service you will be informed one month before doing so with an informational leaflet inside your subscription parcel the previous month. Customers will also be welcome to cancel the subscription should you fail to cancel it before your renewal date if the subscription has been cancelled, our subscription service is no fixed term it can be cancelled at anytime.

  Different Subscription rates
  
  There will be a discrepancy in pricing for subscription boxes depending on your location, as the box is a very small profit box pricing is dependent on your shipping location, for example its more to send to Ireland than mainland uk therefore subscribers from Mainland Ireland norther Ireland or locations such as these can expect to pay a additional cost on their subscription to accommodate these costs.

  None of these costs are added additional and the sign up price is the price of your box, there are no other hidden costs but please be aware if your subscription is £43.98 instead of £37.98 this will be the why.

• Priority Shipping

  Mainland UK customers will receive free priority shipping on orders over £30 and priority shipping as standard on all orders below £30 but this will be paid for at a rate of £5.95.

  Customers from Europe/Channel Islands/Norther Ireland/Republic of Ireland will not be subject to priority shipping due to high postage costs and not being able to send parcels next day too these locations. we are working on a solution for this where it will be offered

• Can I track my order and how will it be delivered?

  Subscriptions will arrive with DPD and you will be notified when your order is on the way, you can request it be left in a safe place or with a neighbour if you’re not going to be home.

• My friend's contents are not the same as mine?

  We will always send the same products in each box but the colour variations may vary depending on the stock we have of each design. On occasions if stock is not available we may use a different product in a subscription box to replace the item which is currently out of stock.

• I missed my delivery can the box be sent back out?

  If DPD have not attempted delivery or left the parcel at a incorrect location we will take care of any postage costs.

  If a Parcel has not been accepted or failed at the delivery address or not collected from a DPD pickup shop we will charge for a re delivery fee, the box is a very small profit box and we cannot cover postage costs once a delivery has already been attempted successfully.

• Item arrived damaged?

  Please email at [email protected] and we will rectify this for you immediately.