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Questions populaires
Trouvez ci-dessous des réponses rapides à nos requêtes clients les plus courantes.
Où est ma commande ?
You can track your order at any time using our tracking page:
Simply enter your order details to see the latest delivery
Quelle est votre politique de retour ?
You can view our full returns and refund policy here:
All returns must be submitted within 14 days of delivery.
Mon produit est arrivé endommagé, que dois-je faire ?
We’re sorry to hear that.
Please visit our secure returns portal and select “Damaged item” to start the process.Follow the damaged returns steps and upload clear photos of the issue so we can resolve
Quels sont vos délais de livraison ?
• Standard UK delivery:
Dispatched within 3–5 working days.
• Priority delivery:
Next working day delivery on orders placed before 1pm.
• International delivery:
4–8 working days depending on destination.
For full details, please visit our shipping page.
Comment fonctionnent vos services d'abonnement ?
We offer two types of subscription boxes:
• Monthly Subscription
• Seasonal Subscription
Both are fully flexible and can be cancelled at any time from your account dashboard.
You can manage billing, update your address, skip boxes and cancel anytime by logging into your account.
Article reçu incorrect
Please visit our returns portal and select “Incorrect item received” to start your exchange.Follow the step-by-step instructions to request the correct item.
Proposez-vous des codes de réduction ?
We share exclusive discount codes and early access offers with our email subscribers.Sign up to our newsletter to receive 10% off your first order,and first access to new launches.